Code of Ethics and Conduct

NLP Training Institute: Code of Ethics and Conduct

1. Introduction

  • It is a condition of the NLP Training Institute that every representative of the Institute (including all students in training with the Institute) undertake in writing to be bound by the terms of the code of ethics and conduct (‘The Code’).
  • ‘Professional Misconduct’ means any action which is unethical, unlawful or is contrary to the specific values and guidelines laid out in the Code.
  • ‘Client’ refers to any person who is working with by a representative of the Institute, both during trainings and independent of trainings. If students work with individuals outside of a training setting, these individuals are also classified as clients.

2. Responsibilities as a Student

  • Abide by the code of ethics and conduct where applicable.
  • Endeavour to maintain the atmosphere of trust and cooperation fostered by our Trainers.
  • Respect the value and dignity of every human being regardless of gender, age, race, religion, disability and sexual orientation.
  • Are obliged to seek appropriate advice if they feel they are unable to act in an appropriate, ecological and effective way.
  • Be aware at all times of the limits to their own competence and be prepared to, in consultation with the client (in a training, coaching situation or otherwise), make a suitable referral to another practitioner / coach / trainer with the appropriate skills.
  • Respect the right of fellow students to privacy and confidentiality.
  • When working with others outside of a training environment, Practitioners/Master Practitioners are obliged to ensure that their client is fully aware of, and understands, the work being done with them.
  • Not knowingly misrepresent their credentials, status, titles, affiliation or authority in any way.
  • Work in accordance with the client’s desired outcome, and in the client’s best interest.

3. Relationship with Colleagues

  • Treat their colleagues with the respect and tolerance they deserve regardless of gender, age, race, belief, religion, disability and sexual orientation.
  • Maintain open and honest communication between colleagues, for the benefit of maintaining personal and professional integrity.
  • Be able and welcome to share their opinions and experiences with their colleagues with the aim of providing the best possible service for their clients, whilst maintaining the rights of their clients to privacy and confidentiality.

4. Responsibilities as Coach

  • Only undertake that which is ecologically sound for the coach in question.
  • Retain the right to choose who they accept as client.
  • Maintain the highest standards of competence and professional practice in their work.
  • Not knowingly misrepresent their credentials, status, titles, affiliation or authority in any way.
  • Not knowingly misrepresent the credentials, status, titles, affiliation or authority in any way of any third party to whom they may refer a client.
  • Abide by their professional agreements with the NLP Training Institute and by ethical conduct as stipulated by the Code, in particular section 5 which regulates the relationship between coach and client.

5. Responsibilities to Clients

  • Respect the value and dignity of every human being regardless of gender, age, race, religion, disability and sexual orientation.
  • Respect the right of their clients to privacy and confidentiality.
    Refrain from any conduct that would be against the best interest of their clients and their colleagues.
  • Ensure that their clients are well informed about the work they undertake with them.
  • Ensure the ecology and safety of their clients at all times.
  • Ensure that the rights of all/any minor children placed under their supervision are maintained in accordance with international stricture and laws.
  • Discuss with their clients beforehand the expected number and duration of their sessions, the fee payable and the method of payment.
  • Terminate consultation when their client has received the help sought or where it is apparent to either party that the consultation is no longer of use.
  • Provide only those services for which they are qualified by virtue of education, training and experience.
  • Conduct their work with their clients in a professional manner, with an agreed (desired) outcome in mind, and in the most effective and appropriate way at their disposal.
  • Approach their work with the central aim of resolving distress and promoting the well being of their clients.
  • Provide only those services which will enable their clients to achieve their outcomes.
  • Be aware at all times of the limits to their own competence and be prepared to, in consultation with the client (in a training situation or otherwise), make a suitable referral to another professional. It is the coach’s responsibility in this situation to verify the competence and the integrity of the professional to whom the client is referred.
    Not knowingly or intentionally breach the terms of the Code, or breach national and international laws in any way.
  • Inform their clients, or potential clients, of their training, qualifications and experience and not knowingly misrepresent their training, qualification and experience or that of any third party to whom they may refer a client.
  • Ensure that if a client requests a chaperone, arrangements will be made for one to be present.

6. Legal Responsibilities

  • All personal information regarding a client obtained either directly or indirectly is at all times confidential and, where possible, the client must be informed before any disclosure is made.
  • Should the Institute, or one of its representatives, be faced with a conflict between responsibility to a client and any legal obligations, they must adhere to all legal requirements.
  • In the case of minors placed in their care, they will uphold national and international laws with regard to their safety (in accordance with the Children’s Act, 2001 and subsequent relevant acts).
  • In the case of minors placed in their care, they will not undertake any work which is not authorised, in writing, by the parent/guardian of the minor in question.
  • Retain any notes or correspondence regarding a client for not less than four years and abide by the Data Protection Acts 1988 and 2003.
  • The client/Institute representative relationship is a professional relationship – the Institute, and its representatives must not exploit or in any way manipulate clients financially, sexually, emotionally or in other ways. In any social situations, it is the responsibility of the representative to enforce a clear distinction between personal (social) relations and their professional relationship.

7. Professional Misconduct and Complaints

  • In instances of professional misconduct – as described in this code, and according to the Laws and Regulations of the state – any complaint shall be dealt with in the strictest of confidence and as swiftly as possible. Should a member of this organisation be accused of professional misconduct, there shall be an immediate investigation of the incident and a report shall be made to the relevant authority.
  • If at any stage there exists a conflict of interest between the Institute or one of its representatives (socially, politically, ethically, or in accordance with this code) and another organisation or individual, the Institute will inform all parties involved of the conflict upon recognition of the problem.

8. Third Party relations and Publications

  • The relationship between client and Institute/Institute representative is confidential, and must not be disclosed.
  • The Institute and its representatives are obliged to request consent from a client for any publication in which personal details are reproduced. The anonymity of the client must be maintained, unless written consent has been given. The Institute must not publish or use any information or material which a client has requested should not be so used.

9. Responsibilities as Trainer

  • Endeavour their to ensure the safety of their students at all times.
  • Ensure that every student is well informed and prepared for each exercise they teach in their trainings.
  • Respect the autonomy of their students and their right to participate or not participate as they see fit.
  • Regulate the training to ensure that no student feels pressured by fellow students, coaches or trainers.
  • Foster an atmosphere of trust and cooperation within the training space.
    Respect the right of their students to privacy and confidentiality.
  • Not knowingly misrepresent their credentials, status, titles, affiliation or authority in any way.
  • Oversee and supervise the work done between students to ensure that everyone’s safety remains guaranteed.
  • Offer guidance and help to their Assistants and Coaches to ensure that the participants enjoy the best experience possible.
  • Retain the right to refuse to work with a student, coach, or other trainer.
  • Ensure that everything they do is ecologically sound for their person.
    Maintain the highest standards of competence and professional practice in their work.
  • Abide by their professional agreements with the NLP Training Institute and by ethical conduct as stipulated by the Code, in particular section 5 which regulates the relationship between coach and client (for this, each student is considered a client).